FREE SHIPPING*
FREE shipping* is based on best way ground delivery (UPS, FedEx Ground) within the contiguous United States. Shipping and handling charges to other destinations or alternate routing (Next DayAir, 2nd Day Service, etc.) will be quoted upon request. For truck or oversized shipments, actual freight charges apply. If your order requires lift-gate service (for facilities that do not have an elevated loading dock), inside, or residential delivery, additional charges may apply. Please call Customer Service for details. No C.O.D. shipments will be made. Delivery will be made in 1-3 weeks.
*Orders over $100 qualify for free shipping. If your order is less than $100 an $11.95 shipping and handling fee will apply. Free shipping does not apply to returns or exchanges.
INTERNATIONAL ORDERS
For exports, including Puerto Rico and Canada, consignees are responsible for local taxes and duties/customs fees. For International Shipments, TherAdapt Products will ship the order to a Freight Forwarder of your choice or US domestic point of departure (within the 48 contiguous US states) as if you were a domestic customer (see above). However, the international customer (consignee) is responsible for the shipping charges to overseas destinations, including any taxes, duties, or shipment preparation fees.
Customs and import policies in some countries prohibit the importing of certain items. It is your responsibility to check your country's policies before you place your order. Your packages may be subject to customs fees and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility.
TherAdapt Products Inc. will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Our international shipping prices reflect the shipping and handling charges not including customs duties, taxes and country specific fees. TherAdapt Products Inc. will not be held liable for any customs duties or taxes that arise from your local customs office or for any additional fees the local carrier in your country may charge. If you are unsure of your country's import policies, please check with them before ordering.
INTERNATIONAL ORDERS CANNOT BE RETURNED
DAMAGED SHIPMENTS
We hope that you are fully satisfied with the craftsmanship and performance of each TherAdapt Product. Each item is thoroughly inspected prior to shipment and should arrive free of any defects. Upon delivery, check the packing slip to ensure that you received all boxes and verify that they are in good condition. If any box has visible damage, please note the damage on the delivery receipt, have the driver sign it, acknowledging the damage. Should you notice any damage upon opening the box, save the boxes and all insert packaging for inspection and contact us immediately at 800-261-4919.